EMPOWERING YOUR INSPIRATION™
MyPhase™ is committed to providing you with the highest quality, most innovative materials and techniques – empowering each of your designs, photography and artwork to be recreated into something truly inspirational.
Welcome to MyPhase
If you are experiencing issues uploading your photos, please try the following.
Do you offer discounts for designers, artists or photographers?
Absolutely, we love supporting great art and design. Contact one of our art consultants email@example.com
Your satisfaction is our goal. We take great pride in EMPOWERING YOUR INSPIRATION™
If your order was damaged during shipping or imperfect due to a printing error, we will try to replace it as quickly as possible.
If you are unhappy with the final product because of an error on your part, such as uploading a low-resolution image or mistyped word or poor spelling, we can work with you to fix it, but we will have to share the cost of replacing it.
To help improve our processes, you may be asked to return the order so we can take a look at the mistake itself to understand where the error occurred and to help prevent similar errors from happening to others.
If you made a mistake or changed your mind and wish to receive a refund, you must return the merchandise and a 50% return fee will apply. We do not accept returns without a completed form.
Some restrictions apply. Please click here for a return form.
Why do you charge my credit card before my product has been produced?
Everything we make is custom made and produced on-demand so we bill you in advance to ensure that we have validation of your ordering intent. This is just a pre-authorization however and nothing is actually billed until your product actually ships out.
I cancelled my order, why haven't I seen a refund on my credit card?
It can take up to 7-10 business days for a refund to process through your credit card company. Contact us for an ETA.
I need my order by a certain date.
You can indicate the date you need your order by during the checkout process. If the date is particularly soon, you may need to add rush shipping to ensure it arrives on time.
Will you send me tracking information once my canvas has shipped? Yes, we will email you once your order has shipped with your USPS / UPS tracking number.
What are your shipping options?
Ground Shipping is usually between 3-7 business days and Rush Shipping usually takes 1-3 business days.
Who do you ship with?
We are proud to offer UPS / USPS shipping options.
How long does it take to receive my order?
From the time you submit your order, 1-3 business days for production and then 3-7 days for standard shipping or 1-3 days for rush shipping.
How do I change the shipping or billing address on my order?
Contact us at 1-877-698-6266 or firstname.lastname@example.org to change your shipping or billing address.
What image file types does MYPHASE accept through its site?
Our website uploader accepts JPEG, GIF, or PNG.
What is the maximum file size you can accept through your website?
Our website uploader supports files up to 15 MB, if you have a larger file contact us and we’ll provide you with alternate methods.
I would like to change the image that I originally submitted with my order. How do I do this?
Contact us as soon as possible via phone, email or chat and we’ll provide you with instructions on how to send us a new image. However, if the process has already started, we will have to create a new product for you and share in the cost of creating the prior one. All products are made on demand and unfortunately, we need to be accountable for this facet of our business.
What size image file is required to make the best possible canvas print?
While we specialize in working with images of all sizes, typically a file size of 2 MB or larger should be sufficient enough for us to maximize quality without the need for a low-resolution filter.
How much of my image will I lose if I choose the photo wrap option?
This will depend on the depth of the wrap chosen. Please consult the guidelines that appear during the customization process to ensure your photo parameters.
Can I add text to my image?
Yes! Simply select the Add Text tool when your Personalize and place your text accordingly.